Tonya Lynn
Henderson
Doctor of Management

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A creative and versatile researcher, teacher, and leader with extensive problem-solving, communications,  and technical expertise. Formal training in complexity, organization development, space systems operations, research design, analysis, public speaking, & facilitation.

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SKILLS

Systems Integration & Change Management, Research (Qualitative and Quantitative), Management Consulting (Organization Development and Change), Facilitation and Teaching, Missile Warning

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WORK EXPERIENCE

Lockwood Hills, Divide, CO (remote)

Technical Project Manager (TPM), Office of the Secretary of Defense (OSD) Advanced Distributed Learning (ADL) Initiative, 03/2022-Present

• Led a cross-functional team through delivery of 30+ customer deliverables in the span of four months.Resulted in continuation of the project for the subsequent year.

• TPM for multiple projects involving qualitative research, systems integration, and strategic planning tasks.

• Familiarity with Confluence, Jira, and Microsoft Products.

Key skills: Management, Research, Systems Integration

 

Torch Technologies, Colorado Springs, CO

Joint Tactical Ground Station (JTAGS)Requirements Systems Engineering Technical Assistance (SETA), Army Space & Missile Defense Command (SMDC), Advanced Capability Manager -Space and High Altitude, 08/2020-03/2022

• Collaboratively developed a Training Test Support Package for Final Operational Test & Evaluation of a major software build, co-instructed Doctrine and Tactics Training, and frequently guest lectured for initial qualification training lessons

• Developed briefing materials and conducted research supporting Army Requirements Oversight Council approval of the JTAGS Block II Capabilities Development Document

• Routinely coordinate with USSPACECOM, USSF, ASFPC and other organizations to support architecture-level improvements and changing mission needs; sought out to facilitate technical working groups

• Torch Helps Grant Review Committee Member

Key skills: JCIDS, Research, OPIR, Missile Warning, Facilitation, Communications, Lesson Planning, Teaching

 

Tonya Lynn Henderson, LTD; previously Gly Solutions, LLC

Organization Development Consultant, Author, Speaker, 06/2011-11/2021

• Provided strategy, instruction, and research services to more than 15 arts, human services, economic development, and educational institutions; clients cited improved board and workforce performance. (Client list available upon request)

• 2015 TEDx Colorado Springs Speaker

• Organizer-Curator for TEDX Colorado Springs 2016 event: Established a vision and led a 40-member, all-volunteer nonprofit, overseeing all aspects of production, speaker selection, coaching, finance, relationship-building & scheduling for a successful live event

• Academy of Management, Management Consulting Division 2017 Professional Development Workshop Chair, 2018 Program Chair, 2019 Division Chair, and 2020 Immediate Past Chair: Executive board service for a 1000+ member division of the world’s premiere conference for management scholars

Key skills: Strategic Planning, Communications, Research, Writing, Facilitation, Organization Development, Management, Teaching

 

Software Engineering Services, Colorado Springs, CO

SETA Support to USSTRATCOM & USSPACECOM Missile Warning Functional Manager’s Office, 03/2017-08/2020

• Principal author of the 2017 CDR USSTRATCOM Global Threat Characterization and Assessment (GTCA) report. Collaboratively designed, executed, and drafted a multi-mission study driving large-scale, systemic change affecting DoD policies, operations procedures, acquisitions, and technology; fully endorsed by CJCS and SECDEF

• Contractor Co-lead for GTCA execution. Tracked multi-agency efforts, designed and facilitated workgroups, and developed documentation including proposed policy changes

• Secretariat, TES Change Control Board. Managed joint system-of-systems integration and modernization efforts, documentation, and forums. Supported rapid, synchronized fielding of emergent threat warning capabilities, on schedule delivery, and continued refinement of innovative technical and procedural solutions. Evaluated test documentation for a variety of systems and participated in test planning and execution supporting operations approval

• Organized and facilitated large in-person meetings and workshops

Key skills: OPIR, Change Management, Missile Warning, Qualitative Research, Organization Development, Writing, Speaking, Facilitation

 

Pikes Peak Community College, Colorado Springs, CO

Workforce Development Instructor, 01/2016-05/2017

• Workforce Development Center Instructor for management training, veterans’ transition fellowship, and workforce readiness in various industrial settings.Praised for work in manufacturing

Key skills: Teaching, Facilitation, Management, Instructional Design

 

Colorado Technical University, Colorado Springs, CO

Adjunct Faculty, 01/2015 – 03/2017 (Also taught on the Aurora Campus in 2013)

• MBA instructor: Taught . Iteratively refined course materials to improve student experience, promoting strategic thinking and adaptability.Recognized for student COMPXM standardized examination success and excellent evaluations while working with multinational adult learners

Key skills: Teaching, Communications, Research, Strategy

 

Regis University College of Professional Studies, Denver, CO,

Adjunct Faculty, 06/2013 – 03/2015

• Taught online.Praised by students for effective course management and stimulating discussion boards

Key skills: E-learning, Communications

 

Ticom Inc., Colorado Springs, CO

Senior Scientist, SETA Support to the Missile Defense Agency, 05/2003 - 01/2011

• TES Change Control Board plank-owner. Collaboratively established a multi-agency system-of-systems integration and change management process that continues to ensure interoperability, architecture improvements, and effective conduct of the Theater Missile Warning mission today. Developed and revised procedures, led technical exchange forums, and managed the Engineering Subgroup

• Developed and executed plans of action and milestones for systems integration

Key skills: OPIR, System of Systems Change Management, Missile Warning, Briefing

 

Titan Corporation., Colorado Springs, CO

Missile Warning Subject Matter Expert, Missile Defense Agency, 01/2002 - 01/2003

• Developed task definitions, metrics, and technical procedures to conceptualize, establish and maintain the Joint Early Warning Laboratory (JEWL), an inter-agency early warning systems integration and test laboratory

Key skills: OPIR, Missile Warning, Project Management

 

US Navy, United States Space Command, Colorado Springs, CO

NORAD Missile Warning Center Crew Commander, 11/2000-12/2001

• Missile Warning Center Positional Evaluator and Trainer: Over 300 shifts as a North American Air Defense (NORAD) Missile Warning Center Crew Commander; led a joint service team tracking, reporting, and interpreting global missile and space launch indications

Key skills: Space Systems Operations, OPIR, Leadership, Missile Warning, Briefing

 

JTAGS Detachment Korea, Osan Air Force Base

Detachment Commander, 08/1998–11/2000

• Commanded a multi-service missile warning detachment; achieved 100% reenlistment while conducting around-the-clock operations. Managed a $145K annual budget and $10M of equipment without incident

Key skills: Space Systems Operations, OPIR, Management, Leadership, Missile Warning, Communications

 

US Naval Postgraduate School, Monterey, CA

Graduate Student 06/1996-09/1998

• Defense Acquisitions Workforce Improvement Act (DAWIA) Certificates in Project Management, Testing, and Systems Engineering

• Thesis involved experimentation with JTAGS communications via the Global Broadcast System

Key skills: Space Systems Operations, Research, OPIR, Statistics, Mathematics, Physics, Missile Warning, Communications

 

Patrol Squadron Thirty, Jacksonville, FL

Legal Officer, Training Department Administrative Officer, Total Quality Leadership (TQL) Coordinator, 08/1993–06/1996

• Managed TQL for a 1000+ member aviation training squadron; supported data-driven process improvement

• Led the P-3 Orion Replacement Air Group’s Training Administrative Branch; decentralized and streamlined processes for over 500 personnel

Key skills: Total Quality Management, Facilitation, Process Improvement, Leadership, Staffing

 

Naval Space Surveillance Center, Dahlgren, VA

Communications Manager, Electronic Materials Officer, Alternate Space Defense Operations Center crew-member, Alternate Space Surveillance Center Training Officer, 05/1990-08/1993

• Led 11 personnel maintaining a $3M, 27-circuit space track sensor communications suite; managed data receipt via networks at multiple levels of security

• Operational watch-stander and trainer; chosen to develop new training plans and scenarios

Key skills: Space Systems Operations, OPIR, Communications, Leadership, Missile Warning, Lesson Planning, Training

 

Formal Education:

• Doctor of Management (Organization Development and Change) (2012) Colorado Technical University, Colorado Springs, CO; qualitative dissertation on Complex Adaptive Systems

• Master of Science (Space Systems Operations) (1998) Naval Postgraduate School, Monterey, CA; quantitative thesis on Theater Missile Warning

• Bachelor of Science (Political Science, w/ French minor) (1990) United States Naval Academy, Annapolis, MD, Cox Fund language study grant recipient 1989 and 1990

Other Relevant Job Training/Certifications:

• 2020-2021 Defense Acquisition University course completions: Core Concepts for Requirements Management (RQM 110), Fundamentals of Systems Acquisition Management (ACQ 1010), Capabilities Based Assessment (CLR 250), Systems Engineering (ENG 101), Developing Performance Attributes (CLR 252)

 

Special Recognition:

• Software Engineering Services Corp. Top 3 performance awards, 2017 & 2018; quarterly performance award, 2019

• Leadership Pikes Peak Signature Program, 2015 Graduate

  • Extensive presentation, speaking, & publication record; includes three books, numerous articles and book chapters, and academic presentations on a variety of management and complex systems topics

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RESEARCH & HIGHER EDUCATION

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Impactful instructor with teaching experience in both ground and online graduate learning environments. Taught Strategy in Dynamic Environments, Graduate Research Methods, and the MBA Capstone course for Colorado Technical University. Continuous refinement of the course design and tailored use of the CAPSIM global business simulation to optimize application of concepts. Taught Corporate Social Responsibility online for Regis University, College of Professional Studies. Managed instruction of diverse populations with excellent student evaluations

Strong adult learning and intervention research workshop designer and trainer. Developed tools and presented workshops on consulting practices, scholar-practitioner branding, and related topics for clients and professional conferences on three continents. Delivered soft skills and professional communications training to transitioning veterans as well as mid-level and front-line manufacturing plant managers in support of the Pikes Peak Community College Workforce Development Center. Finally, translated these skills into a military context to develop highly effective working groups and qualitative research products.

Excellent communications skills in academic, commercial, and government settings. Highlights include TEDx Colorado Springs, October 2015; Colorado Technical University Doctoral Symposium keynote address, April 2016; The Story Project, March 2016, and Opening Remarks at the Socio-economic Management Conference: ISEOR, Lyon France, 2018. Completed Dale Carnegie High Impact Presentations speaker course, March 2016

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LEADERSHIP &ENTREPRENEURSHIP

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Led a multidisciplinary team developing the minimum viable product for the Office of the Secretary of Defense Advanced Distributed Learning (ADL) Initiative in support of the US Army Civil Affairs Branch.

Six years of entrepreneurial experience; established and ran my own management consulting business. Developed and implemented innovative approaches to organizational problems. Provided strategic planning and process consulting support to a broad range of organizations including arts, human services, economic development, and educational institutions. During subsequent engagements, boards reported accomplishing many of the strategic goals established through my previous facilitation efforts.

12 years of service as a naval officer. Supervised diverse teams of naval and joint military personnel accomplishing missile warning, administrative, and space related missions.

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TECHNICAL EXPERIENCE

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Technical Project Manager working multidisciplinary projects.  Previously supported Army Space and Missile Defense Command, USSPACECOM and the Missile Defense Agency, assisting with the integration of joint theater missile warning sensors, communications, and display systems. Developed task definitions and technical details and monitored execution to conceptualize, establish and maintain a joint early warning systems integration and test laboratory. Key team-member in the creation and execution of a long-standing system-of- systems change control processes.

 

SPECIAL HONORS & CONTRIBUTIONS TO THE FIELD

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(2023-present): Associate Editor for Peer Review, Organization Development Journal

(2019) Chair: Academy of Management, Management Consulting (MC) Division (4-year executive leadership track completed)

(2016) Curator-organizer, TEDx Colorado Springs

(2015) Speaker, TEDx Colorado Springs

(2011-2014) Quantum Storytelling Conference organizer & peer review coordinator

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COMMUNITY LEADERSHIP AND INVOLVEMENT

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(2021- 2022) Grant Review Committee Member, Torch Helps

(2015) Signature Program Graduate, Leadership Pikes Peak

(2014-2015)  Pikes Peak Consultants’ Roundtable, 2015 Membership Chair

(2013-2014) Member, Leukemia & Lymphoma Society Man and Woman of the Year Campaign, Executive Leadership Committee for Colorado Springs, CO

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PUBLICATIONS, WORKSHOPS, AND CONFERENCE PRESENTATIONS

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BOOKS

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Henderson, T.L. (2016). 100 Time Hacks for the Insanely Busy Woman: Self-published.

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Henderson, T. L., & Boje, D. M. (2015). Organization Development and Change Theory: Managing Fractal Organizing Processes. Routledge.

 

Boje, D. M., & Henderson, T. L. (Eds.) (2014). Being Quantum: Ontological Storytelling in the Age of Antenarrative. Newcastle upon Tyne, United Kingdom: Cambridge Scholars Publishing.

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BOOK CHAPTERS

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Henderson, T.L. (In press). Being in the Fishbowl: A Model for Personal Effectiveness in an Open Plan Office. Saylors, J. (Ed.) Encyclopedia of Business Storytelling, World Scientific Publishing

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Savall, A., Preston, J. Henderson T., Boje D. (In press) How storytelling can make the difference between SEAM and other consulting approaches. Boje, D.M. and Savall, A. (Ed.) Encyclopedia of Storytelling Consulting

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Sanders, E. & Henderson, T. (2021), Contextualizing the Socioeconomic Approach to Management (SEAM) in the Broad Milieu of Consulting Methodologies, Savall, H., & Zardet, V. (Ed.). Traité du management socio-économique: Théorie et pratiques. Éditions EMS.

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Camille Strand, A.M. and Henderson, T.L. (2019), Sociomateriality: The Emergence of a New Fractal of Entangled Engagements, Boje, D.M. and Sanchez, M. (Ed.) The Emerald Handbook of Management and Organization Inquiry, Emerald Publishing Limited, pp. 103-128. https://doi.org/10.1108/978-1-78714-551-120191008

 

Henderson, T.L. (2018), Socio-material Fractals in a Quantum Storytelling Frame, Boje, D.M. and Sanchez, M. (Ed.) The Emerald Handbook of Quantum Storytelling Consulting, Emerald Publishing Limited, pp. 61-72. https://doi.org/10.1108/978-1-78635-671-020181005

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Henderson, T. L. (2017). David M. Boje: A Storyteller for the Post-Newtonian Era. In D. Szabla, W. Passmore, & M. Barnes (Eds.), The Palgrave Handbook of organizational change thinkers. Palgrave Macmillan.

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Boje, D. M., & Henderson, T. L. (2015). Fostering Awareness of Fractal Patterns in Organizations. In Burnes, B., & Randall, J. (Eds.). Perspectives on Change: What academics, consultants and managers really think about change, 22. (1st ed.). Routledge. https://doi.org/10.4324/9781315680729

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Boje, D. M., Svane, M., Henderson, T. L., & Strevel, H. B. (2015). Critical Corporate Social Responsibility in Tamara-land: The role of Tetranormalizing Fractals. Book chapter for a Springer collection, Rodolphe Ocler (ed.).

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Henderson, T. L., & DePorres, D. (2014). Fractal-based Ontological Storytelling: Finding Patterns of Perception among Western Yoga Practitioners. In G. D. Sardana & T. Thatchenkery (Eds.), Leveraging Human Factors for Strategic Change (pp. 139-150). New Delhi: Bloomsbury India.

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Wakefield, T. H., Robertson, A., & Wall, K. (2012). Nonprofit Board Service: A Qualitative Investigation using Appreciative Inquiry. In G. D. Sardana & T. Thatchenkery (Eds.), Reframing Human Capital for Organization Excellence (pp. 90-101). New Delhi, India: Bloomsbury Publishing, India Pvt. Ltd.

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Boje, D., & Wakefield, T. H. (2011). Storytelling in Systemicity and Emergence: A Third Order Cybernetic. In D. Boje, B. Burnes & J. Hassard (Eds.), The Routledge Companion to Organization Change.

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PEER-REVIEWED CONFERENCE PAPERS

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Henderson, T. L., & Tulien, S. (2015). Branding as a Fractal Organizing Process: Materiality, Co-creation, and the Self. Paper presented at the Standing Conference for Management and Organization Inquiry (SCMOI), Las Vegas, NV.

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Henderson, T. L., & DePorres, D. (2014). Patterns of Perception Among Yoga Practitioners. Paper presented at the International Conference of Management Cases, Greater Noida, India.

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Henderson, T. L. (2014). Fractal Patterns in Storytelling: A Deeper Understanding of Organization Complexity. In Academy of Management Proceedings (Vol. 2014, No. 1, p. 14390). Academy of Management.

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Wakefield, T. H., Boje, D., & Lane, M. (2013). Fractals and Food. Paper presented at the Standing Conference for Management and Organization Inquiry (SCMOI), Alexandria, VA.

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Wakefield, T. H., & Boje, D. (2012). Gly’s purse: Materiality as Viewed through a Three-fold Diffractive Lens. Paper presented at the 2nd Annual Quantum Storytelling Conference, Las Cruces, NM.

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Wakefield, T. H., Robertson, A., & Wall, K. (2012). Nonprofit Board Service: a Qualitative Investigation using Appreciative Inquiry. Paper presented at the International Conference on Management Cases, Greater Noida, India.

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Wakefield, T. H. (2012). Beyond Social Constructivism: Ontological Antenarratives. Paper presented at the Standing Conference for Management and Organization Inquiry (SCMOI), Providence, RI.

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Fitzgerald, S., Eveland, J. D., & Wakefield, T. H. (2011). Liberating Voice Constraints- A Systemic Process Model of Voice. Paper presented at the International Academy of Business and Economics (IABE) Summer Conference 2011, Barcelona, Spain.

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PEER-REVIEWED JOURNAL ARTICLES

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Sanders, E. J., & Henderson, T. L. (2022). Contextualizing SEAM in the Pantheon of Consulting Theory and Practice. Recherches en Sciences de Gestion, 152(5), 55-74.

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Wakefield, T. H. (2013). Beyond Social Constructionism: Ontological Antenarratives. Tamara: Journal of Critical Postmodern Organization Science, 11(1), 19-25.

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PRACTITIONER ARTICLES

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Henderson, T. L. (2014, December). “A Quantum Inspired Perspective on Organization Development.” Leadership and Change Magazine, 9-19.

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Wakefield, T. H. “JTF Haiti: Lasting Impressions.” Special Warfare 7, no. 3 (July 1994): 10-11. [Special operations forces in Haiti.].

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WORKSHOPS & PRESENTATIONS (COMPETITIVELY SELECTED)

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Henderson, T.L. (2022). Complexity Storytelling Patterns. Presentation at the Quantum Storytelling Conference, Las Cruces, NM.

 

Henderson, T.L., Brown, P.N. (2022). Educational Aspects of Organizational Development: Learning by Doing in Technology-Enabled Interventions. Presentation at the Innovation, Instruction, and Implementation Federal e-Learning Science and Technology (iFEST) conference, Alexandria, VA.

 

Henderson, T.L., Brown, P.N. (2020). A Simple Model for Scalable Pattern-spotting in Open Office Settings. Presentation at the International Conference on Complex Systems (ICCS), Online.

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Henderson, T. L. (2015). Sociomaterial Fractals in a Quantum Storytelling Frame. Paper presented at the Big Story Conference, Los Angeles, CA.

Brown, P., Henderson, T., Jamieson, D., Preston, J., & Hagedorn, R. (2015). A Lessons Learned Framework: Engage With Your Experiences. Workshop presented at the Academy of Management Vancouver, BC.

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Tulien, S., Henderson, T. L., Preston, J., & Brown, P. (2015). Separating Yourself from the Herd: Branding and the Management Consultant. Workshop presented at the Academy of Management, Vancouver, BC.

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Henderson, T. L., Brown, P., Jamieson, D., Preston, J. C. & Hagedorn, R. (2014). Rookie Mistakes: Learning the Ropes as a New Consultant & Extracting Meaningful Lessons from Our Experiences. Workshop presented at the Academy of Management, Philadelphia, PA.

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Henderson, T. L. (2014). Management on the Mat: Organization Development Meets Yoga. Presentation at the International Society of Organization Development and Change, Amsterdam, Netherlands.

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Wakefield, T. H. (2013). Fractal Management Theory. Presentation at the International Society for Organization Development and Change. Manitou Springs, CO.

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Henderson, T. L. (2013). Fractals & Relational Introspection. Presentation at the 3rd Annual Quantum Storytelling Conference, Las Cruces, NM.

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Wakefield, T. H. (2013). Fractal Management. Unpublished Presentation. Colorado Technical University Doctoral Symposium Poster Session, Colorado Springs, CO.

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Royal, C. L., Vogelsang, J., Guiterrez, G., Bryant, J., Dambreville, M., Jenkins, J., et al. (2012). Global Simulation for Corporate and Community Collaboration and the Role of the OD Practitioner. Workshop presented at the Organization Development Network conference, Phoenix, AZ.

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Royal, C. L., Carter, B., Preston, J., Johns, J., & Wakefield, T. H. (2012). Modern Day Enslavement: Adding Awareness to the Consultant's Toolkit. Workshop presented at the Academy of Management, Boston, MA.

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Wakefield, T. H. (2011). Fractals and Organizational Resilience. Presentation. Quantum Storytelling Conference, Las Cruces, NM.

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